Local and Regional Government

Local and Regional Government

IMGROUP has worked with numerous Public Sector accounts and is an approved supplier of services to the Home Office, UK. As well as the Home Office, IMGROUP has also worked with the London Development Agency, OFSTED, Lewisham Borough Council, Cyprus Government and an agency of the United Nations.

Some of the common business issues we encounter include:

  • Increasing volume and complexity of data
  • Manual reporting processes, with numerous stages leading to a higher percentage of errors
  • Difficulty in maintaining historic data
  • Lack of in-depth analysis, making it difficult to identify trends and extract useful insights
  • Difficulty in incorporating additional data sources
  • Disparate systems leading to inconsistent and often unreliable data
  • Limited resources with which to add value

IMGROUP has developed solutions that address all of these issues. Benefits delivered for previous clients include:

  • Dynamic reporting models to support different user requirements
  • Faster and more accurate reporting leading to faster decisions
  • Automated data collection
  • Consolidation of financial systems, human resources, payroll and performance management systems into one cohesive business information source
  • Timely and consistent information to support Performance Management initiatives against local and regional targets

Contact us to find out more about our solutions for local and regional government.More...

Microsoft Citizen Service Platform

The Microsoft Citizen Service Platform (CSP) is a comprehensive solution designed to help local governments worldwide to serve citizens and businesses.

IMGROUP’s expertise of Microsoft CSP includes the implementation of:

  • Search - Functionality for desktop and internet content search
  • Interactive forms and workflow using SharePoint
  • Intranet Portals - providing staff with an integrated view of the organisation
  • Citizen relationship management - Single view of your ‘customers’ with integrated case management Microsoft Dynamics CRM
  • Case Management
  • Document and record management
  • Business Intelligence and enterprise reporting
  • Corporate performance management

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