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CRM

Our Vision

We believe in delivering quantifiable outcomes to our customers and measuring these outcomes throughout their CRM journeys.  All CRM solutions bring a host of business benefits to all organisations, but at IMGROUP we focus our efforts on specific markets in order to add a true value based service.

The types of organisations we work with are: 

Consumer orientated businesses looking to understand their market through multi-channel interactions, including social networks, and monetise these consumer groups.
Public Authorities looking to save time and money in the management of requests pertaining to Freedom of Information Act 2000.

The requirements of these organisations are unique, and different, but at IMGROUP we believe in providing specialist services and guidance to specific business groups.

What We Do

Through many years of customer engagements in information management and relationship strategies, we have developed a world-leading series of project methods that allow us to work with our customers to achieve their business goals.

All of our programmes of work are driven from our customers ‘Vision’, taking into account the business goals and the on-going success criteria to determine achievement of those goals.

IMGROUP are uniquely accredited to provide a range of service areas to ensure CRM project successes. These competencies provide a ‘whole-product’ CRM solution and service to our customers across Information Management, Business Intelligence, Portals and Collaboration, Digital Marketing and Cloud Services.

IMGROUP enable the technologies of Microsoft Dynamics CRM and related solutions to provide quantifiable and tangible software provision to our customers. The range of solutions we offer include purpose-built technical innovations enabling our customers to achieve their goals quicker, or smarter, than they ever could before.

  • SocialCRM

    An integrated CRM, Business Intelligence and Social Media Management platform to satisfy the drivers of consumer focussed businesses.

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  • Microsoft Dynamics CRM

    Microsoft Dynamics CRM is the fast, effective way to develop and improve critical customer relationships.

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  • Complaints Management

    IMGROUP has taken Microsoft’s Dynamics CRM platform and customised it to provide all of the functionality required by service management teams handling complaints, feedback and disputes.

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  • Freedom of Information

    IMGROUP is working with a number of public authorities to deliver a solution for managing Freedom of Information requests

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  • Institutional Client Platform

    As market leaders in Information Management, IMGROUP has developed an integrated Customer Relationship Management, Business Intelligence and Data Mining application for financial services.

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  • IMGROUP are a very safe pair of hands for Dynamics CRM projects, and through their depth and breadth of knowledge in related Microsoft business technologies are a great long term partner to help any customer both define and implement their information management strategy.

    Ed Berks
    Dynamics Sales Director
    Microsoft UK