Improving Stakeholder Relationships

Maintaining records for over 9000 stakeholders including 400 political parties and their officers was both challenging and time consuming. There were approximately 25 different sources of information to keep up-to-date and combining them to see the big picture was extremely difficult. “There was a lot of data duplication and far too many inaccuracies because staff did not know which was the authoritative source of information”, says the Head of ICT, The Electoral Commission.

Staff found it difficult to service customer requests efficiently or prepare for customer meetings, because there was insufficient information to hand. The Head of ICT continues “The legal department had a small case management system, but other staff had a variety of uncoordinated data sources and we felt managing stakeholder relationships could be improved”.

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