Improving Performance with Reporting Solution
Leading car retailer Inchcape sells premium-brand cars in 26 countries at over 200 locations worldwide. The company has a strong focus on customer service and operational excellence, and its employees require access to up-to-date and accurate data on sales, financial performance, and customer behaviour in order to achieve their business goals. Inchcape wanted to find a reliable solution that could consolidate business data from its disparate systems and provide employees with the tools to support personal and group-wide KPI targets. In 2006, Inchcape began working with Microsoft Gold Certified Partner Information Management Group Ltd. (IMGROUP), which helped the company deploy a solution based on Microsoft SQL Server and Microsoft PerformancePoint Server. Using IMGROUP’s solution, employees now work with timely, sophisticated data on operations and customer behaviour, supporting company growth and the development of new markets.