The retail banking sector is undergoing a period of significant change. In addition to the regulatory and structural changes being introduced, the sector has also seen new entrants to the market from outside the industry. As customers become more demanding and competition increases banks are focusing on improving the customer experience across the board – from how they interact, the products they deliver, and the way in which they are marketed to customers.
IMGROUP has worked with number of large retail banking institutions including Nationwide, LloydsTSB and Barclays. Our services focus around the building of processes and information to support better understanding of who the banks' customers are, what their relationship is with the bank and how effectively they are being managed. With increased regulatory demands there is a pressing need for banks to both improve service levels as well as client profitability.
Benefits of working with IMGROUP
Strategic enterprise information management advice and guidance
Solutions that deliver valuable customer insights
Framework solutions for rapid delivery
Consumer grade BI for banks and their customers
Wide range of complimentary technology integration expertise.